Delivery Information
DELIVERY UPATE - CORONAVIRUS
It's business as usual.
Like all businesses we are impacted by the current measures. As a caring and considerate employer we are working shift patterns to acomodate our staff needs to care for family and provide child cover. During this time deliveries may be delayed by a day.
Prestige Drinks offers various delivery methods at the checkout and aims to do everything possible to ensure orders are dispatched as quickly as possible to meet our customer needs.
Working days are referred to as Monday to Friday. Saturday, Sunday and UK Bank Holidays are not classed as working days. Our cut off times for orders is 13:30 (UK time zone)
Receiving your Parcel
Service and security of your purchase is of paramount importance to us, which is why we use the best available packaging, delivered in unmarked packages.
- All parcels must be signed for. If convenient we can deliver to workplace addresses.
- We are unable to deliver to BFPO's. military bases or PO Boxes
- Please note that the courier may ask for proof of age upon delivery; if this is unavailable at the time they may return to a collection centre or post office for your collection.
- Should you request that the courier leaves the parcel in a safe place or with a neighbour then you accept receipt and no claims for damage or loss can be made
The courier will attempt delivery, if unable to gain a signature they will leave a notification card and details of how to get in touch and rearrange the delivery. They will hold the parcel for a short period of time, if there is no contact from the delivery address the courier may return the parcel to us. Any return costs we incur must be settled before redispatch or will be deducted from any refund amounts. Personalised products cannot be refunded.
Priority & Faster Delivery Services
Want your parcel in a hurry? Our priority engraving and next day delivery services are available at a small additional cost
Engraved Bottles - Add Priority Engraving at the checkout before 1:30pm for same day dispatch. Receive your engraved item in as few as 2 working days! (UK)
Beers and non engraved bottles - Order before 1.30pm For next day delivery and select UKMail as your shipping option.
Timescales and delivery days are Monday to Friday only, excluding public holidays. Deliver to neighbour or leave in a safe place are options which are available with some of our couriers*
All engraved bottles within the order must have priority added for your order to be completed within the priority timescales. Your choice of courier may effect the expected delivery date.
UK DELIVERY INFORMATION | TIMESCALE | ||||
Delivery Location | Courier | Service | Price | Standard Bottles | Engraved Bottles |
England, Wales, Central Scotland | Royal Mail | No Tracking, Proof of Delivery Only | £4.95 | 2-4 Days | Approx 7 Days |
England, Wales, Central Scotland | UKMail | Tracked & Notifications | £7.95 | Next day | 4-5 Days |
Scottish Highlands, Northern Ireland, Scottish Islands, Isle of Man | Royal Mail | No Tracking, Proof of Delivery Only | £9.95 | 2-4 Days | 5-7 Days |
Scottish Highlands, Northern Ireland | UKMail | Tracked & Notifications | £13.95 | 2 Days | 5 Days |
UK Channel Islands | UKMail | Tracked & Notifications | £18.95 | 2 Days | 5-6 Days |
COSTS ARE BASED ON WEIGHTS & ACCURATE CHARGES MAY BE CALCULATED AT CHECKOUT |
INTERNATIONAL DELIVERY
Deliveries to the United States of America (Due to charges from US customs this service is temporarily suspended)
Please note that deliveries to the U.S may require Customs to contact the recipient to request proof of identity and to process import duty fees. This may include requesting social security details. Delays in this process can incur further handling and storage charges.
Please only use the recipients official details on the shipping address as customs may not release goods without matching proof of identification.
INTERNATIONAL DELIVERY INFORMATION | TIMESCALE | ||||
Delivery Location | Courier | Service | Price | Standard Bottles | Engraved Bottles |
Euro Zone 1
Ireland, Belguim, Holland, Luxemburg |
TNT | Tracked & Notifications | £13.95 | 2 Days | 5 Days |
Euro Zone 2
France, Germany, Monaco |
TNT | Tracked & Notifications | £15.95 | 2-3 Days | 5-6 Days |
Euro Zone 3
Andorra, Austria, Denmark, Finland, Greece, Italy, Portugal, Spain, Sweden |
TNT | Tracked & Notifications | £17.95 | 2-3 Days | 5-6 Days |
Euro Zone 4
Bulgaria, Czech, Croatia, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia |
TNT | Tracked & Notifications | £19.95 | 3-5 Days | 7-9 Days |
Euro Zone 5
Rest of Europe incl Iceland. |
TNT | Tracked & Notifications | £21.49 | 4-6 Days | 8-10 Days |
USA*
Excludes Alabama, Alaska, Arkansas,Lowa, Kentucky, Massachusetts, Mississippi, New Hampshire, North Dekota, Pennsylvania, Utah |
TNT | Tracked & Notifications | £23.95 | 3-5 Days | 7-9 Days |
Rest of World Zone 1
China, Hong Kong, Japan, Thailand |
TNT | Tracked & Notifications | £34.95 | 4-5 Days | 8-9 Days |
Rest of World Zone 2
Australia, New Zealand, South Africa |
TNT | Tracked & Notifications | £57.95 | 5-6 Days | 9-10 Days |
WE ARE UNABLE TO DELIVER TO CANADA, MEXICO, RUSSIAEU & WORLDWIDE COSTS BASED ON WEIGHTS ACCURATE CHARGES CALCULATED AT CHECKOUT |
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DELIVERIES OUTSIDE THE EU MIGHT BE LIABLE TO LOCAL CUSTOMS AND IMPORT - TAXES WHICH WILL BE THE LIABILITY OF THE RECIPIENT |