Delivery Information

Prestige Drinks offers various delivery methods at the checkout and aims to do everything possible to ensure orders are dispatched as quickly as possible to meet our customer needs.  

Working days are referred to as Monday to Friday. Saturday, Sunday and UK Bank Holidays are not classed as working days. Our cut off times for orders is 13:30 (UK time zone)

Receiving your Parcel

Service and security of your purchase is of paramount importance to us, which is why we use the best available packaging, delivered in unmarked packages.

• All parcels must be signed for. If convenient we can deliver to workplace addresses.
• We are unable to deliver to BFPO's. military bases or PO Boxes
• Please note that the courier may ask for proof of age upon delivery; if this is unavailable at the time they may return to a collection centre or post office for your collection.
• Should you request that the courier leaves the parcel in a safe place or with a neighbour then you accept receipt and no claims for damage or loss can be made

The courier will attempt delivery, if unable to gain a signature they will leave a notification card and details of how to get in touch and rearrange the delivery. They will hold the parcel for a short period of time, if there is no contact from the delivery address the courier may return the parcel to us. Any return costs we incur must be settled before redispatch or will be deducted from any refund amounts. Personalised products cannot be refunded.

Priority & Faster Delivery Services

Want your parcel in a hurry? Our priority engraving and next day delivery services are available at a small additional cost

Engraved Bottles - Add Priority Engraving at the checkout before 1:30pm for same day dispatch. Receive your engraved item in as few as 2 working days! (UK)

Beers and non engraved bottles -  Order before 1.30pm For next day delivery and select UKMail as your shipping option.

Timescales and delivery days are Monday to Friday only, excluding public holidays. Deliver to neighbour or leave in a safe place are options which are available with some of our couriers*

All engraved bottles within the order must have priority added for your order to be completed within the priority timescales. Your choice of courier may effect the expected delivery date.

INTERNATIONAL DELIVERY

Deliveries to the United States of America (Due to charges from US customs this service is temporarily suspended) 

Please note that deliveries to the U.S may require Customs to contact the recipient to request proof of identity and to process import duty fees. This may include requesting social security details. Delays in this process can incur further handling and storage charges.

Please only use the recipients official details on the shipping address as customs may not release goods without matching proof of identification.